In every dealership across the country, you will find a vast array of communication and operations strategies vital to the success of the dealerships. Regardless of your dealership's strategy, Kenect and EverLogic DMS make a great team to make things easier.
Kenect is a communication solution that makes it simple for dealerships to talk to their customers with the devices most convenient to them. It uses texting, which is super convenient.
"What we do here is take the main business line of the dealer, that the have been calling on for years, and make it so they can now text their customers back back and forth," says Kenect sales manager Brecon Piesley. "Pictures, they can attach videos, and invoices."
Whether it's scheduling appointments, giving service updates, or answering questions, Kenect keeps dealerships connected with customers easily. Kenect can even help with a web-based chatbot on dealers' websites.
"[Customers] can easily select it, they want to text into parts, sales, service, it doesn't matter," Piesley explained. "We help them get better reviews from Google and Facebook. We help manage their reviews."
The cool thing about Kenect is that it works seamlessly with EverLogic.
EverLogic is a top-notch dealership management software that helps with everything from managing inventory to repair orders in the service bay. The integration between Kenect and EverLogic has awesome tools like contact sync, conversation histories, and automatic lead forwarding.
RELATED: What are the integrations EverLogic dealership software uses?
"We're going to add on and improve on the communication that's there," Piesley said. "We have a contact sync so all your contacts from EverLogic will pull into Kenect. All your messages in Kenect will post into the customer record in EverLogic. We'll push all your leads from Kenect into EverLogic."
With Kenect and EverLogic working together, everything is in one place. Whether it's messaging potential buyers or updating customers about service appointments, this combo makes the workflow smooth. They even send automated messages like review requests and surveys, engaging customers at the right times during the buying process.
RELATED: Determining the value of a dealership management system (DMS)
This combo is like a central hub for RV dealerships. Service advisors can easily talk to customers, giving real-time updates on repairs or maintenance. Sending reminders for appointments makes customers happy.
"Our goal is to better communication with your customers. When you communicate better with your customers, your dealership saves time, the customer has a great experience, they buy from you, then they will give you a review," Piesley said. "With Kenect, everything is in one place so they can have that record at all times."
In a nutshell, Kenect + EverLogic is a game-changer for dealerships. From synchronized contacts to seamless communication, this combo boosts efficiency and customer satisfaction. Dealerships using this duo not only stay ahead but also set the stage for a more connected and profitable future.
Tags:
April 22, 2024